1. Defective or Incomplete Products
If you believe the product you received is incomplete or defective, please contact us at ds.dazzleshine@gmail.com. We will get in touch with you within 14 days to determine if the product can be repaired or replaced. In such cases, we will provide the necessary return packaging, arrange for pickup, and cover any shipping costs associated with resolving your issue.
2. Incorrect or Damaged Orders
If there is a problem with your product or something is missing from your order, please submit a report immediately. When submitting a report, please provide the following information:
Order Number: (e.g., WEB1000)
Photos: Please provide photos of the damaged item, its outer packaging, and the shipping label.
Product name: (e.g., Aura Lamp)
Please retain all packaging and products until your claim is processed. Please inspect your shipments upon receipt and report any visible damage directly to the courier before signing for delivery. Ensure that any damage is noted on the waybill and take photos for documentation. Delivered goods must be checked for any transit damage within 48 hours of receipt. Claims submitted after 48 hours may be rejected (this does not affect your statutory warranty rights).
3. Lost or Stolen Shipments
If tracking information indicates that your package has been delivered, but you have not received it, please contact our customer service team at ds.dazzleshine@gmail.com . Please note: We are not responsible for packages reported as delivered to the order address that are subsequently lost or stolen.
4. Return Conditions
Return Period: Our policy allows for returns within 100 days from the date of purchase.
Conditions: To be eligible for a return, the item must be intact, in the same condition as received, and in its original packaging.
Exclusions: Returns are not accepted for:
Gift cards
A receipt or proof of purchase is required for all returns. In some cases, only partial refunds may be granted, for example, for:
Items showing signs of use.
Items not in their original condition, damaged, or missing parts due to reasons not attributable to our error.
Items returned after 30 days of delivery.
5. Refunds
After receiving and inspecting your return, we will notify you via email about the approval or rejection of your refund request. If approved, the refund will be processed, and the funds will be transferred to your original payment method within 30 days from the date of processing the return.
Late or Missing Refunds: If you haven’t received a refund:
Check your bank account again.
Contact your credit card company – it may take some time before your refund is officially posted.
Contact your bank, as processing times may vary. If you have followed these steps and still have not received a refund, please email us at ds.dazzleshine@gmail.com.
6. Sale Items
Only regular priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.
7. Exchanges
We only exchange items if they are defective or damaged. If you need a replacement for the same item, please email us at ds.dazzleshine@gmail.com and send the product to the following address:
Dawid Klepacki 14 Ogrodowa Street 58-262 Ostroszowice Poland
8. Gifts
If the item was marked as a gift:
You will receive a gift certificate for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped directly to themselves: A refund will be issued to the gift giver, and they will be informed of your return.
9. Return Shipping
To return your product, please mail it to the following address:
Dawid Klepacki 14 Ogrodowa Street 58-262 Ostroszowice Poland
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on your location, the time it may take for your returned item to reach us may vary. For items over 300 PLN, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
10. Claims under Statutory Warranty
All products offered in our store are covered by the statutory seller’s liability for physical and legal defects (warranty), in accordance with the provisions of the Civil Code. If a product defect is found, the Customer has the right to file a complaint. To do so, please contact us at: ds.dazzleshine@gmail.com, providing a detailed description of the defect and, if possible, including photographic documentation.
11. Dispute Resolution
In the event of any dispute arising from this Policy or the use of our online store, both parties agree to first attempt an amicable resolution through informal negotiations. If an amicable resolution is not reached, the dispute may be submitted to mediation or arbitration as mutually agreed by the parties. Should mediation or arbitration fail, any legal disputes will be resolved exclusively by the courts in Poland. This dispute resolution process does not limit your statutory rights.
12. Contact Information
If you have any questions regarding our Returns and Complaints Policy, please contact us at ds.dazzleshine@gmail.com
